Trust & safety policy
What happens when someone breaks the rules, described precisely enough that you can predict it — both if you are reported, and if you are the person reporting.
How a report becomes a decision
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Something is reported or flagged
Either a member reports another member from inside the app, or an automated content check flags a message or a photo. Both land in the same moderation queue.
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A person reviews it
A moderator looks at the actual content and the account's history. Automated systems on Amana can raise a report and nothing else — they cannot warn, restrict, suspend, hide or delete anyone. Every enforcement decision on this platform is made by a person.
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A strike is issued, or it isn't
Where the report is upheld, a strike is issued at one of three levels. Where it is not, no action is taken against the account. Not every report results in a strike, and it is not meant to.
The three levels
| Level | What it does | Typically issued for |
|---|---|---|
| 1 — Warning | Recorded on the account. Nothing is blocked; you can use Amana exactly as before. | Rudeness, pushiness, or a profile that breaches our guidelines. A first, non-serious problem where the point is to say clearly that it was noticed. |
| 2 — Seven-day restriction | For seven days you cannot express interest in anyone, send messages, or start calls. You can still read your conversations and browse. The restriction lifts by itself. | Repeat behaviour after a warning, or a single incident serious enough on its own — persistent unwanted contact, disrespectful conduct, misleading information on a profile. |
| 3 — Permanent suspension | The account is closed. You cannot sign in and no part of Amana remains accessible. | Harassment, threats, sexual content or solicitation, fraud or attempted financial exploitation, impersonation, fraudulent verification documents, or any conduct that puts another member at risk. |
Serious conduct does not wait its turn
The levels are not a ladder that has to be climbed in order. Behaviour that puts another member at risk results in permanent suspension at the first occurrence. Nobody gets a free warning for a threat.
What a restriction actually blocks
We are specific about this because it is the level people are most likely to encounter, and because "restricted" is a vague word.
Blocked for seven days: expressing interest in anyone new, sending messages, sending voice or video notes, and starting calls.
Still available: reading your existing conversations in full, receiving messages, answering an incoming call, browsing your daily batch, searching, your shortlist, your verification screen, and your profile settings.
The reasoning is that a restriction should stop you reaching outwards, not cut you off from conversations already underway. Being restricted mid-conversation is awkward enough without the history disappearing too.
The seven days run from when the strike was issued and lapse on their own — there is nothing to apply for and nobody to chase.
If you are suspended
A suspension blocks every part of Amana. It also blocks the ability to switch into any profile you manage as a guardian.
Two things it does not do. It does not entitle you to a refund of your membership for the period you were suspended. And it does not delete your data — your right to obtain a copy of it, and your right to have it erased, both survive a suspension and are not conditional on your account being in good standing.
If you believe a decision was wrong, contact us and say why. A person will look at it again.
Deleting your account does not clear your record
When an account is deleted, personal details are removed but moderation records are retained with the identifying information stripped out. This is deliberate: without it, deleting and re-registering would be a way to wipe a record of harmful behaviour, and the member who reported that behaviour would have gained nothing.
The Privacy Policy sets out exactly what is removed and what is retained.
What automated content checking does and does not cover
Text messages and profile photos are automatically checked for abusive and harmful content. A flag creates a report for a human moderator — and that is the entirety of what it can do.
The limits, stated rather than left to be discovered:
- Voice notes, video notes and video introductions are not automatically checked. The technology we use analyses text and images, not audio or video. Reporting works normally on all of them, and remains the way these are caught.
- A flag is not a finding. Nothing happens on the strength of an automated flag alone.
- Marital status documents are not automatically checked, because they already go to a human reviewer.
The UK residency criterion
When a member submits their government ID, they are also asked about their right to reside in the UK. Amana is built for people seeking marriage in the UK, and the answer is recorded on the account:
- British nationals are recorded as meeting the criterion immediately, with no further evidence requested.
- Members with Indefinite Leave to Remain may supply supporting detail, and their answer goes to a member of our team for manual review.
- Anyone else is recorded as not meeting the criterion.
This is recorded, not enforced
Being recorded as not meeting the residency criterion does not suspend an account, restrict it, hide the profile, or block access to any part of Amana. It exists so that members have accurate information about who they are talking to — not as a gate.
We are stating this as plainly as we can because the natural assumption would be the opposite, and an unstated assumption is exactly the sort of thing that makes a platform feel arbitrary. If this ever changes, it will be announced before it takes effect, not discovered.
It sits apart from the strikes system entirely. It is not a strike, does not count towards one, and has nothing to do with anyone's conduct.
What we ask of you
Report things. A moderation system only sees what reaches it, and the report action inside the app is by far the most effective route — it arrives with the context attached and goes straight into the queue.
You do not need to be certain, and you do not need to have been harmed yourself. If something felt wrong, that is enough reason to tell us.
If someone is in danger, contact the police on 999 first. We are not an emergency service and we cannot act at that speed. Our support resources page lists organisations that can help right now, independently of Amana.